State: Gauteng City: Sandton Clear all filters (5 of 22 reviews match)
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Rochester Furniture - Bad service

Bed delivery late and with missing parts. Can not get through to branch number
Company wrote 0 private or public responses to the review from Sep 20.
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Website
#1361147
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Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
Rochester Furniture - Poor Quality worst after sales Svc useless warranty
the most useless & poor quality leather sofa we have ever purchased Its going to cost me atleast $3000 sgd to get the sofa reupholstered & foamed here in Singapore I might as well buy a new sofa We left SA in 2015 but Within 2 yrs of purchasing the sofa & low usage the...
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Company wrote 0 private or public responses to the review from Sep 20.
1.5
#1360771
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Rochester Furniture - No assistance or feedback

My lounge suite I bought is defective and they are not responding to any of my emails. When I called the store and went in they said I should send an email but no response. Based on the reviews I guess I’m stuck with their crap!!! I will never shop there again!!!!!!
Company wrote 0 private or public responses to the review from Jul 29.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1315784
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Rochester Furniture - Their stock is not new

I purchased couches and a mattress from them at the end of January, they delivered 2 sets which had tears and damage, I am still awaiting my refund and conveniently their systems are offline for weeks now and all their managers are on leave
Company wrote 0 public responses to the review from Feb 22.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1195015
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I bought matrass at Fourways on august 2017 and the bed make silly noise. I sent email to one of employee there telling her what is happening with the bed. I kept on communicating with her on emails. last week I asked them how far and told me that my complain has been...
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Company wrote 0 public responses to the review from Sep 30, 2017.
1.0
I didn't like
  • Response from the manager
  • No service
  • Ignorance whie i was doing follow up with emails
#1108554
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Contact Rochester Furniture

Mailing Address:
Rochester Furniture
56-58 Rigger Road, Spartan Kempton Park, Private Bag X2030
Isando, South Africa 1601
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Rochester Furniture Products and Services